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Frequently Asked Questions

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When will my order ship?

If you placed your order before 3pm Mountain time it will ship out the same day. If you placed your order later in the day, it will ship out the next day.

 

How long will my order take to arrive?

  • Expedited:To most areas in Calgary and Alberta this is 1 day shipping via Canada post.
  • Express:

Express shipping can be faster to rural areas. We ship express if faster than expedited on orders over $60.

I’m new to Kratom. How do I decide what strain to get?

While we can’t make any recommendation that is perfect for everyone, you might start with one of our more popular strains or a variety pack.

 

I need to upgrade my order to a more expensive shipping option, or add an item to my order. What do I do?

Once an order is processed, we cannot increase it’s value. If you want to modify an order to a faster shipping option, or add an item, the best thing to do is to e-mail or text us, to cancel the original order, and then place a new order that reflects your preferences.

 

What does your packaging look like?

All our orders arrive in generic blubbers in Canada Post packaging. The return address is only a name and address in Calgary, AB

 

Do you offer loyalty points?

Hot at this time. Talk to us to discuss referral options.

Do you offer a coupon code?

Not at this time.

 

Do you send Tracking Number?

We will be using Canada Post for shipping. In most cases this is next day on orders received before 3pm.  Due to fast shipping times we send tracking upon request.  At times the tracking number can update slower than the package actually arrives.

 

  • “Departed USPS Facility” — Everything is good, and your package is headed to you. Please keep in mind, that USPS can have unexpected delays, and its not unusual for packages, especially Priority packages to take a day or so longer than their shipping estimates.

 

  • “Arrived at USPS Destination Facility [Your Location] / Out For Delivery [Your Location]” — If your package has been marked as having arrived at the USPS Destination facility where you are, it means that your package will most likely be delivered within a day. If you’ve seen this message and more than a day has gone by without receiving your package, it might be a mistake on behalf of your carrier. The carrier may have delivered it to the wrong address, or left it in their bag. Try leaving a note in your mail box for your postal carrier asking where your package is, asking your neighbors or housemates if one of them has it by mistake, or calling your local post office.

 

  • “Arrived at USPS Destination Facility [NOT Your Location]” —  If your package is listed as having arrived at the sorting facility in the wrong city or state, that’s an unfortunate USPS Error. In many cases, this can be a bug in the tracking number system, and your package will be delivered on time, or with minimal delay. In other cases, it means your package was mistakenly routed to the wrong sorting facility, and it’ll take a few days for USPS to correct this mistake. Unfortunately, there’s nothing we can do to prevent this from happening, or speed things up, when they do make this mistake. If your package doesn’t move for over a week, please e-mail us.

 

USPS Priority users, please keep in mind that what we call Tracking Numbers are actually Delivery Confirmation numbers, and so updates can be infrequent and unreliable.

 

How do I order quantities different from those on the site?

If you want to order a quantity other than the ones listed on the site, call/text/email us to request a custom order. We process custom orders upon availability.